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Supervisory Medical Support Assistant

Veterans Health Administration | Los Angeles, CA

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Posted Date 3/31/2025
Description The Greater Los Angeles Health Care System (GLAHCS) is seeking a West Los Angeles Supervisory Medical Support Assistant (Outpatient Clinic Operations) to service within the Health Administration service.Duties include but are not limited to:
  • Evaluating the work of subordinate staff, new products, equipment, and systems.
  • Setting team goals and planning, assigning, reviewing, and accepting/rejecting work done by subordinates.
  • Evaluating work performance and completing performance appraisals and disciplinary actions.
  • Attending staff meetings, including provider meetings, and meeting daily/weekly with the nurse team leader.
  • Ensuring all annual training requirements are completed by all staff under supervision.
  • Ensuring staff update demographics, collect insurance information at every appointment, and required means test are completed when needed.
  • Responsible for data collection and validation. Ensuring encounter errors/appointment wait time errors are corrected timely and that consults are addressed by staff in a timely manner.
Work Schedule: Monday-Friday, 0800-1630
Telework: Not Available
Virtual: This is not a virtual position.
Functional Statement #: 000000
Relocation/Recruitment Incentives: Not AuthorizedApplicants pending the completion of educational or certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met.

BASIC REQUIREMENTS:

Citizenship. Citizen of the United States.

Experience and Education.
  • The individual must meet at least one of the requirements below:
    • Experience: Six months experience of clerical, office, customer service, or other administrative work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position
    • OR
    • Education: One year above high school.
    • OR
    • Experience/Education Combination: Equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable.
May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria).

GRADE DETERMINATIONS:
GS-08
Experience: In addition to the basic requirements, candidates must possess one year of experience equivalent to the GS-07 grade level AND demonstrate all the knowledge, skills, and abilities listed below:
  • Ability to provide the full range of administrative and supervisory duties to at least one subordinate MSA supervisor or team leader in a patient support setting which includes assignment of work, performance evaluations, selection of staff, and recommendation of awards and/or advancements.
  • Ability to collaborate, communicate, and demonstrate customer service and interpersonal skills with internal and external customers to ensure quality/continuity of care and ensure compliance with established policies and regulations.
  • Ability to provide briefings, orientations, staff development, and training in a patient support setting.
  • Ability to manage fiscal matters, forecast resource and equipment needs, and identify budget needs.
  • Advanced knowledge of managing or leading patient support staff in a clinic. This includes independently utilizing reference sources, decision making, and empowering the team to collaborate and resolve problems within a complex systems environment.
Reference: For more information on this qualification standard, please visit Medical Support Assistant Qualification Standard.

The full performance level of this position is GS-08.

Physical Requirements: The work is sedentary. Typically, the employee sits comfortably to do the work. However, there may be some walking; standing; bending; carrying of light items such as papers, books, small parts, etc. No special physical demands are required to perform the work.IMPORTANT: A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.
Salary68,534.00 - 89,101.00 Annual

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